Popular CRM Software Trends in 2021
Popular CRM Software Trends in 2021 In the past decade with the pace of time, the CRM (Customer Relationship Management) software has evolved by leaps and bounds. It is no more a mere tool to manage contacts but more than that anybody could ever think of. Either b2c or b2b environment, CRM software proved out to be highly effective software helping brands to come closer to their customers in more than one way. With the arrival of New Year 2021, some popular CRM software trends are coming into the picture that can shake up the industry as and when implemented. Here we are with some of the most popular CRM software trends to look for in 2021 that will urge marketers to use CRM more than ever before and make the most out of CRM’s powerful features and seamless integrations. Artificial Intelligence Artificial Intelligence (AI) is becoming an integral part of CRM software now. It is one of the advanced technologies that is impacting the brands of various industries. We all are