Telephony Integration with CRM Helps Businesses
How Telephony Integration with CRM Helps Businesses? Telephony integration with CRM is a kind of integration that every business should adopt in order to thrive today. Irrespective of the size of your business small, medium, or large and irrespective of the industry your business caters to or belongs to; integrating telephony with CRM (Customer Relationship Management) software helps all sorts of business in more than one way. It enables businesses to keep track of calls made by sales executives and measure data that they have managed to accumulate to increase efficiency. We all know businesses are using CRM nowadays to build an impeccable relationship with customers and to make this experience better telephony integration plays a vital role. Telephony is a software interface that integrates your physical telephone device to perform activities like dialing and logging calls. Integrating telephony with CRM makes your business efficient and effective. Here are a few benefits of integ