25 Amazing Stats of Customer Service in 2020
25 Amazing Stats of Customer Service in 2020 The dynamics of a relationship that is between customers and businesses have been changed dramatically with the pace of time in the last decade. A decade ago customers were more focused on getting products and services at a low price and of high quality. Even the way of advertising the products and services have been changed a lot. Previously ads were more product-oriented, emphasizing the tangible benefits of the product and its high quality. However, now the scenario is completely different, most of the ads today are consumer-oriented, emphasizing the positive experiences that will result from a customer's use of the product. Nowadays customer experience holds more importance. Undoubtedly customers still look for products and services at a better price but they also consider what sort of experience they can get out of it. They look for a brand that can instantly meet their needs and constantly provides value beyond the ini